New Patients
Appointments
We strongly encourage you to make an appointment with one of our providers to ensure you have enough time scheduled for your visit, based on your medical need. We will make every effort to see you promptly.
Cancellation of Appointments
If you cannot keep an appointment please give us as much advanced notice as possible. This will allow someone else to be seen at that time. You may call 24 hours a day to leave a message about your appointment.
Arriving on Time for Appointments
It would be helpful to arrive 15 minutes before your scheduled appointment to complete any necessary forms. Also, please be prepared to present your current insurance card(s) or proof of household income for our sliding fee scale.
Write Down Your Questions
The time you will spend with your healthcare provider is an opportunity to discuss your health and concerns. We encourage you to organize your questions and tell your provider about your concerns at the beginning of the appointment. To ensure we assess your needs thoroughly and deliver quality care, some concerns may need to be addressed at another appointment. If this is the case, your provider will ask you to return to the clinic at a later date. We believe all your questions are important and will work with you to get you the necessary answers.
Immunization Records
If you are bringing your child in, please bring a copy of their immunization record so that we may provide you with the most up to date information about immunizations.
Medications
You can help your provider by knowing the names of your medications. If you are on several medications, bringing a list or the bottles to every visit is a good idea. It is very important that we be aware of all prescribed and over the counter medications that you are taking so we can best manage your health.
Patients are our priority. We truly appreciate the opportunity to serve you and your family. Nothing is more important to us than keeping you happy and healthy. Our team is dedicated to offering you quality and affordable health care.
Sliding Scale
Valley Family Health Care offers discounted services based on the size of the patient’s household and income. The Sliding Fee Scale is determined by calculating the family’s gross monthly income and the number of people supported in the household.
To qualify for the sliding fee, the patient must complete an application and provide proof of current or annual income.
The patient will have to update income information every year. Both Insured and uninsured patients may also qualify for the discount.
Please call the clinic and speak with a patient service representative for more information. No patient will be denied care because of the inability to pay.
2024 Sliding Fee Scale Specifics